Squad Admin

June 2, 2022 by Squad Admin Leave a Comment

Your office building is the face of your company and helping you maintain a good outward appearance is what our team at ServiceMaster Trifecta does best. A well-cleaned office not only emphasizes the professionalism of your company but also creates a work atmosphere your employees can enjoy.

We can help your facility be at its cleanest with our highly-specialized services that are designed to meet your every need.

Getting Started with Professional Janitorial Services

Making the switch to professional janitorial services can be a big decision for some businesses, but ServiceMaster is here to ease your worries and help you keep your facility clean and safe for everyone. Regular cleaning not only keeps your business at its best, but it also helps all employees, customers, and visitors feel safe and appreciated.

We are dedicated to serving you and ensuring you get high-quality cleaning every time. Our experienced team will maintain communication with you every step of the way and work with you to customize your cleaning and inspection plan.

Step 1: Evaluation and cleaning plan

A ServiceMaster Trifecta Sales and Customer Relations Manager will perform a site evaluation and gather specific details about your facility – including operations standards, billing particulars, employee needs, and budget figures.

Step 2: Service that fits your schedule

Next, our Operations Team will discuss all the ins and outs of your business with you to figure out the best start date and shift times for your commercial cleaning. They’ll also ask specific questions to identify your pain points and establish access intelligence, acquiring keys or access cards, alarm codes, and point-of-contact information.

This is also when you will gain access to our 24/7 customer portal, so you can view your inspections, leave service requests as they arise, and let us know of any concerns or issues that you are experiencing.

Step 3: High-quality, customized cleaning

Once our team has made note of your office’s cleaning needs and set up any equipment needed for the job, we are ready to get you started with janitorial services. Any staff member that works in your facility receives training to be able to perform high-quality cleaning services every time. Our professional cleaning and disinfection teams use only the best cleaning methods and products to help your facility shine.

How ServiceMaster Prioritizes Communication

Getting the best professional office cleaning every time is extremely easy with ServiceMaster Trifecta. However, we believe in going the extra mile and those three steps aren’t all we do. We also ensure ongoing communication from the beginning of your journey with us to the end.

1. We Prioritize Your Facility’s Needs

When you connect with an experienced professional at ServiceMaster Trifecta, we go over all the needs of your office to determine your top priorities. By putting your top wants front and center, we can craft a janitorial plan that not only meets those needs, but exceeds them and keeps your business clean, safe and healthy.

2. Ongoing Communication

From start to finish, lines of communication remain open between our professional team and yours. We believe that consistent communication with our clients is the best way to make sure that we are fulfilling their needs.

You will be able to discuss any of your changing needs with your Operations Manager at any time, plus you will have regular check-ins with our Sales and Customer Relations Managers to ensure our service is exactly what you want. We are able to adjust and grow with your business.

3. Communicate Proactively

The first core principle of ServiceMaster Trifecta is “Communicate Proactively: Listen to understand. Convey to reassure.” This means we are never going to your concerns, questions, or requests. We will also never reach out without a goal. We are always striving to better serve you.

You deserve to work with a janitorial service you can trust. No matter what the unique needs of your facility are, we can provide you with a high-quality cleaning that works with your schedule. When you’re ready to get started with ServiceMaster Trifecta, we’re ready to help. Get an estimate today.

May 12, 2022 by Squad Admin Leave a Comment

Fire damage leaves everything up in the air. ServiceMaster Trifecta fire damage restoration services are accompanied by a proven process that will get you back to where you need to be. ServiceMaster Trifecta can help restore your home and the balance your life desperately needs after such a tragedy.

Rapid Response

ServiceMaster Trifecta is there for you. Our work begins with a rapid response. It’s essential to start fire damage recovery services in the first 24 to 48 hours of the incident. ServiceMaster rapid response teams are ready to assess your damage as soon as the fire department finishes putting the fire out.

As a part of the initial encounter, our teams immediately secure the building to prevent further damage, then do a thorough evaluation to assess all the fire, smoke, and water damages. Then, we begin treating surfaces for corrosion and identify what remains salvageable.

Water Removal and Dry-Out Process

The next step is to begin the water removal and dry-out process. We’ll remove water not only from materials such as floors and walls but also from less obvious areas where the water damage has occurred. Then, our team uses state-of-the-art technology to dry them completely. Finally, we’ll remove the leftover moisture from the air within your area to prevent condensation onto your surfaces later.

Prepping the Space & Reconstruction

Once the space is free from residual water, we begin the deconstruction process in which we remove hazardous debris to prep the area for the next steps and prevent further damage. From there, we restore your home or business to its original condition.

We handle the entire fire reconstruction process – including mold removal (as needed), contents cleaning, and smoke removal. Each step of the way, our team members keep you in the loop, and soon your space will look like the fire damage never occurred.

Assistance with Insurance

Navigating insurance claims after a fire isn’t easy. But we’re here to help you through the process. We’ll work with your insurance to assess your benefits and see how they can aid the process. We work with insurance companies day-in and day-out, so we can help to make for a quicker and easier process.

Disaster happens unexpectedly. We want you to be ready for it – whenever it may strike. So prepare your business with our planning guide. And if you’ve experienced a fire in the Louisville or Nashville areas, we’re here to help. Call us (Louisville: 502-261-1755 or Nashville: 615-822-9327) or contact us online.

May 4, 2022 by Squad Admin Leave a Comment

Everyone has seen the green and white fuzzies that grow on the food we forget to throw out or the black spots that appear on the shower wall when we’ve put off cleaning for too long, but mold is more than just a sign of poor hygiene. It can be dangerous—and not just by ingesting moldy leftovers. Extensive mold in your home can cause health issues as well as lead to structural damage.

The mold remediation professionals at ServiceMaster have put together a list of facts so that you’re never in the dark about how serious mold can be.

1. Mold needs moisture to grow.

Outdoors, mold grows in the soil, on vegetation and on decaying materials. Indoors, mold thrives in damp, moist conditions like bathrooms, basements or even behind the drywall when there’s been water damage.

2. Mildew is mold.

That white-gray, powdery stuff that sometimes appears on the leaves of plants is mildew, an early stage of mold.

3. Multiple types of mold.

There are four common types of indoor mold: alternaria, aspergillus, cladosporium and penicillium.

4. Mold Coloration and Locations.

Often, mold found in a home appears greenish-gray, brownish-green, gray and even black. You may find slimy green mold on the exterior growing on vinyl siding located in an area that receives little to no sun. This mold usually can be removed with a power washer.

5. Mold spreads by spores.

Mold is a fungus. Spores act as seeds to form new mold colonies.

6. Some mold spores contain toxins.

Some mold spores do contain toxins that can cause health issues when inhaled. People with mold allergies, pregnant women, anyone suffering from asthma, has a compromised immune system or respiratory conditions shouldn’t be exposed to mold. This is why mold remediation by professionals is essential.

7. Mold Reactions Vary.

Reactions to mold may include, but are not limited to, headache, fever, cough, wheezing and flu-like symptoms. It can trigger asthma attacks as well.

8. Toxic Mold is dangerous.

The terms “toxic mold” or “black mold” refer to Stachybotrys chartarum. Different types of symptoms have been connected to heavy and prolonged exposure to “Toxic Mold”, including respiratory, dermatological, eye and constitutional symptoms. Typically, it’s greenish-black in color and develops after a space has suffered heavy water damage. It, and all other kinds of mold, needs to be removed safely by professionals trained in mold removal.

9. Bleach removes mold.

Mold on a shower curtain or in the tile’s grout around a tub can be removed by a homeowner. Bleach removes mold, but remember to only use it in a room that’s well-ventilated. Also, some types of tile will etch with bleach contact, so make sure to spot-check the bleach before using it around the entire tub.

10. Fans reduce mold build-up.

Running a bathroom fan can help reduce the development of mold in the room. Open glass shower doors to allow ventilation and never bunch a shower curtain, instead keep it open so it can dry thoroughly. Remember, mold needs moisture for growth.

11. A musty, mildewy smell in the basement is not natural.

That smell is likely mold due to water damage, a cracked foundation or leaking pipes. If that musty, mildewy smell is present in your home, it’s important to locate the source of the smell or the location of the mold.

12. Test that mold.

For mold growth in a residential home, the CDC does not recommend mold sampling or testing.

13. Low humidity lowers mold risk.

Keeping indoor humidity levels below 45 percent can inhibit mold growth. Condensation on windows, walls and other hard surfaces is a sign of high humidity in the home, which increases the risk for mold development.

14. Mold grows FAST.

After a water damage event (flood, burst pipe, firefighting efforts), mold can begin to grow as soon as 24 to 48 hours.

15. Porous items like books are susceptible to mold.

Mildew, a type of mold, easily develops on cardboard, books and even fabrics. Store old clothes and other items in water-resistant containers instead of cardboard boxes to reduce the risk for mold growth. Mildew often can be brushed off fabrics like curtains and clothing.

16. Mold can be the “invisible” threat.

After a home flood, mold can grow in many unseen places including behind drywall, within insulation, on carpet padding and even throughout the HVAC system.

17. Paint can hinder mold.

Adding mold-inhibitors to paint before painting can reduce the potential for mold growth.

18. Professional Mold Remediation Services are imperative.

ServiceMaster Restore offers complete mold remediation services performed safely and effectively by professionals.

Mold problems in your home can be fixed! Sometimes it’ll take a little bit of elbow grease on your part, but sometimes, especially after water damage, it’s a job for the professionals. Our team at ServiceMaster Trifecta has extensive experience in identifying, removing, and treating mold to get your home or business back to normal. We want to keep you safe and healthy!

If you have a mold issue, call us in Louisville: 502-261-1755 or Nashville: 615-822-9327 or go online and get your estimate here.

May 2, 2022 by Squad Admin Leave a Comment

You’ve chosen ServiceMaster Trifecta as your janitorial service provider. But what’s next? We believe that a strong start produces strong results, and that’s why our onboarding process is an essential part of providing exceptional service.

So, how does it work? Once a new Service Agreement has been reviewed and agreed upon, we use our proven process to ensure that we meet each of your needs.

Step 1: Meet Your Sales and Customer Relations Manager

First, you’ll meet the ServiceMaster Trifecta Sales and Customer Relations Manager. That individual will perform a site evaluation and complete your New Account Start-Up Form to gather site-specific details for your facility – including operations standards, billing particulars, employee needs, budget figures, and the signed Service Agreement.

Step 2: Determine Operations Schedule

Next, we’ll bring in our Operations Team to hold an introductory meeting to discuss operations standards for your particular location. This is the time to nail down the start date and shift times. They’ll also ask specific questions to identify your pain points and establish access intelligence, acquiring keys or access cards, alarm codes, and point-of-contact information.

Once we’ve nailed down the details, we’ll make sure that you have 24/7 access to our customer portal. This resource is your one-stop shop to view inspections, leave service requests, and bring issues to the table.

Step 3: Set up for Success

Our operations team will take an in-depth tour of your space as a final step. During this step, they will take the time to note any site-specific items that you (or they) feel may need special attention. Placement of critical resources – janitor closets, trash dumpsters, specific restroom dispenser keys, etc. – will be noted as well.

Step 4: Install and Get Started

Before the commencement of services, the operations team will install our chemical dispensing systems in the janitor closet and restroom dispensers if you’ve requested that ServiceMaster provide the consumable products and dispensers you use. Then, the team will organize your janitor closets with all the equipment and supplies they need to perform the job so you’ll be ready to go.

On the initial startup date, the Operations Manager over your account will train your building’s staff on the particular needs of your facility. The Operations Manager is essential in establishing the cleaning process and ensures that those working in your facility have sufficient training on equipment and supply use, safety data sheets, etc. And they do not release the employee to work on their own until they perform up to expectations without assistance.

Step 5: Keep it Going

ServiceMaster Trifecta believes that consistent communication with our clients is the best way to make sure that we are fulfilling their needs. Beyond ongoing communications with your Operations manager, our customer service process means that you’ll have check-ins with our Sales and Customer Relations Managers regularly to ensure our service is exactly what you want.

Have more questions on Commercial cleaning?

If there’s more you want to know, we’d love to answer your questions. Use the FAQ below as a start, and if there’s more you need, reach out to one of our ServiceMaster professionals.

Can workers be on-site during janitorial cleaning services, or must they be performed after hours?

ServiceMaster Trifecta works with your schedule. For example, if you prefer that a cleaner be on-site during business hours, we can staff one. Need a janitor who has access after-hours? We can provide one as well. Our extensive network of employees allows us to be flexible with your needs.

What types of chemicals does ServiceMaster use to perform janitorial services?

ServiceMaster uses proprietary products that are developed especially for our use and include “green cleaning” options. If the customer requests a particular product be used other than our standard products, we can also utilize those and acquire them or have the client do so.

How often can I get janitorial services in my building?

We provide local janitorial cleaning and disinfection services at the right times for you. Our team is ready to provide janitorial services as many or few times as you need.

What is the ServiceMaster janitorial service process?

We are dedicated to serving you and making sure you get high-quality cleaning every time. Our experienced team will maintain communication with you and follow a precise cleaning and inspection plan. Your plan will include an effective and efficient cleaning process that utilizes powerful products, advanced technologies, and a high-productivity approach.

What if my business needs special or additional janitorial services after events?

We are happy to provide special or additional janitorial services at your request.

Haven’t connected with ServiceMaster Trifecta yet?

Reach out to us today and get an estimate for your Professional Janitorial needs.

March 15, 2022 by Squad Admin Leave a Comment

Investment is the key to enhancing your business and continuing to grow. Investing is always done with the expectation of some worthwhile result. And when you invest in professional janitorial services, you’ll be able to see the returns for your business.

Invest in Health

Imagine the flow of people in and out of your facility – each leaving behind unique bacteria, allergens, and germs. As a result, illness can easily spread through your workplace without proper disinfection processes. From desks to keyboards to door handles, there are many places that we touch every day.

Regular, professional office cleanings significantly reduce the risk of employee illness. When cleaning efforts – dusting, mopping, etc. – are employed, the health of your work environment improves. And because of that, you’ll find a reduction in sick days that stem from work-related transmissions.

Invest in Time

You have plenty to do throughout the workday, and worrying about tidying up shouldn’t take up your valuable time. Cleaning should be the focus of someone whose purpose is to keep it clean. Outsourcing routine commercial cleaning gives you more time and energy to focus on what is most important to you and your business: your work and your customers.

Professional janitorial providers can accommodate your schedule to ensure that services don’t interfere with everything you have going on. At ServiceMaster Trifecta, we cater our services to fit your needs. Whether cleaning is required daily, weekly, or monthly – day or night. We make cleaning simple and easy for you and your business. No hoops to jump through. What you need, is what you get.

Invest in Your Patrons

A first impression is lasting. And a dirty office space doesn’t go unnoticed. Details like stained carpets, dusty fixtures, and unclean restrooms can dissuade visitors from having confidence in entering your space. It can even plant negative thoughts about you as a business leader and the quality of the work you provide.

Regular cleaning procedures truly enhance the guest experience. Professional janitorial services provide an environment that you can be proud to welcome guests into. You can greet guests in a neat lobby area and hold meetings in a fresh conference room. And in turn, your patrons’ trust in you is heightened from day one.

Invest in Your Employees

“…Our physical environments significantly influence our cognition, emotions, and behavior, affecting our decision-making and relationships with others.” (Source: Harvard Business Review)

Employees in a clean environment simply work better. When employees don’t need to worry about things like taking out the trash or vacuuming or cleaning stains on the carpet their priorities are re-engaged to their work.

When you invest in professional janitorial services, you’re investing in your employees’ work experience. Employees in a clean space can focus and, by way of that, are able to achieve higher productivity levels.

Invest in Your Business

The health and well-being of your employees and guests should be the top priority of every business leader. When our business leaders make keeping the work environment clean and fresh our clients and employees feel valued. This makes your investment in Professional Janitorial Services one of the simplest and key ways you can invest in your business. And when you invest in your business through cleaning, the dividends gained are often immeasurable.

Invest in professional janitorial services, and the return will come. Get an estimate today and make an intelligent investment in your business.

Call us in Louisville: 502-261-1755 or Nashville: 615-822-9327

The ServiceMaster Difference in Professional Janitorial Services