You’ve chosen ServiceMaster Trifecta as your janitorial service provider. But what’s next? We believe that a strong start produces strong results, and that’s why our onboarding process is an essential part of providing exceptional service. 

So, how does it work? Once a new Service Agreement has been reviewed and agreed upon, we use our proven process to ensure that we meet each of your needs.

Step 1: Meet Your Sales and Customer Relations Manager

First, you’ll meet the ServiceMaster Trifecta Sales and Customer Relations Manager. That individual will perform a site evaluation and complete your New Account Start-Up Form to gather site-specific details for your facility – including operations standards, billing particulars, employee needs, budget figures, and the signed Service Agreement. 

Step 2: Determine Operations Schedule

Next, we’ll bring in our Operations Team to hold an introductory meeting to discuss operations standards for your particular location. This is the time to nail down the start date and shift times. They’ll also ask specific questions to identify your pain points and establish access intelligence, acquiring keys or access cards, alarm codes, and point-of-contact information.

Once we’ve nailed down the details, we’ll make sure that you have 24/7 access to our customer portal. This resource is your one-stop shop to view inspections, leave service requests, and bring issues to the table.

Step 3: Set up for Success

Our operations team will take an in-depth tour of your space as a final step. During this step, they will take the time to note any site-specific items that you (or they) feel may need special attention. Placement of critical resources – janitor closets, trash dumpsters, specific restroom dispenser keys, etc. – will be noted as well.

Step 4: Install and Get Started

Before the commencement of services, the operations team will install our chemical dispensing systems in the janitor closet and restroom dispensers if you’ve requested that ServiceMaster provide the consumable products and dispensers you use. Then, the team will organize your janitor closets with all the equipment and supplies they need to perform the job so you’ll be ready to go.

On the initial startup date, the Operations Manager over your account will train your building’s staff on the particular needs of your facility. The Operations Manager is essential in establishing the cleaning process and ensures that those working in your facility have sufficient training on equipment and supply use, safety data sheets, etc. And they do not release the employee to work on their own until they perform up to expectations without assistance.

Step 5: Keep it Going

ServiceMaster Trifecta believes that consistent communication with our clients is the best way to make sure that we are fulfilling their needs. Beyond ongoing communications with your Operations manager, our customer service process means that you’ll have check-ins with our Sales and Customer Relations Managers regularly to ensure our service is exactly what you want.

Have more questions on Commercial cleaning?

If there’s more you want to know, we’d love to answer your questions. Use the FAQ below as a start, and if there’s more you need, reach out to one of our ServiceMaster professionals.

Can workers be on-site during janitorial cleaning services, or must they be performed after hours? 

ServiceMaster Trifecta works with your schedule. For example, if you prefer that a cleaner be on-site during business hours, we can staff one. Need a janitor who has access after-hours? We can provide one as well. Our extensive network of employees allows us to be flexible with your needs.

What types of chemicals does ServiceMaster use to perform janitorial services? 

ServiceMaster uses proprietary products that are developed especially for our use and include “green cleaning” options. If the customer requests a particular product be used other than our standard products, we can also utilize those and acquire them or have the client do so.

How often can I get janitorial services in my building? 

We provide local janitorial cleaning and disinfection services at the right times for you. Our team is ready to provide janitorial services as many or few times as you need.

What is the ServiceMaster janitorial service process? 

We are dedicated to serving you and making sure you get high-quality cleaning every time. Our experienced team will maintain communication with you and follow a precise cleaning and inspection plan. Your plan will include an effective and efficient cleaning process that utilizes powerful products, advanced technologies, and a high-productivity approach.

What if my business needs special or additional janitorial services after events? 

We are happy to provide special or additional janitorial services at your request.

Haven’t connected with ServiceMaster Trifecta yet? 

Reach out to us today and get an estimate for your Professional Janitorial needs.

6 Scenarios Where You Might Need Water Restoration Services

There are many sources of water damage, and they all can lead to trouble. Rotting wood, rusting steel, mold – all things we don’t want to find in our home or workplaces. When water intrudes where it shouldn’t, it wreaks havoc on not only the places we can see but also foundational areas we might not regularly access. Without proper attention immediately, the results can be hazardous. 

One of the best ways to avoid water damage is identifying the common causes and understanding how to mitigate the risks. Keep reading to learn about six everyday scenarios that may require water restoration services (and a few prevention tips to keep handy).

Remember, though, sometimes even the best prevention methods can’t completely eliminate the risk of water damage. Don’t let it catch you off guard! You can be ready with a plan of action. Use our guide to prepare for a disaster or reach out to us to set up an appointment to create your Emergency Response Plan.

1. Leaky Roof

What happens when the roof over your head is leaky?

If you’re like most people, you put a trash can under the drip… drip… drip… until a roofer can come and patch it up. 

Most people don’t realize that they’ll also need to contact a professional water restoration service provider to assess the damage under the roof and restore the affected areas. Water damage to your ceiling, ductwork, and interior spaces left unaddressed can lead to mold and unsound structure.

PREVENTION TIP: More often than not, a leaky roof is due to a lack of maintenance. We recommend that you have your roof inspected once a year to prevent leaks that can cause water damage.

2. Burst Pipes 

Leaking pipes are one of the most common sources of water damage. Severe water damage can occur from dripping over time. When it comes to your pipes, the damage is not always something you can see. Areas that do not get a lot of traffic may go unnoticed, and pipes within the walls are not easily accessed. 

Leaking pipes make way for bursts. When a pipe eventually ruptures, the result is a range of destruction. But one thing’s for sure: You’re going to need a professional restoration service provider to get your space back to normal.

PREVENTION TIP: Detecting moisture early is critical. A burst pipe often begins with a leak. Check your pipes often and make sure you know signs of water damage to keep an eye out for. 

3. Appliance Leaks

Appliances are made to save us time and energy, but that’s sometimes not always the reality. From washing machines to HVAC units, appliances wear down and operations wane over time. 

A leaky dishwasher can irritate the surrounding wood structures. A refrigerator’s clogged pipe or leaking defrost pan leads to mold growth. The fact is: appliances can cause serious water damage to your space.

PREVENTION TIP: Be mindful of your appliances. Check the surrounding areas for any signs of water damage, and when you notice a leak, cease use and schedule maintenance immediately. 

4. Sewage Backup 

Sewage backups are perhaps one of the most unpleasant water damage types. 

Of course, a heavy storm can be the culprit – and that’s entirely out of your control. Other times, roots can grow into your pipes, inhibiting the flow of materials and leading to the mess.

No matter the source, the damage is catastrophic. 

PREVENTION TIP: Schedule a professional to clean out your sewer line every other year to ensure no roots are blocking your pipes.  

5. Fire Damage

When you think “fire,” you might not immediately think “water damage.” However, firefighters use hundreds of gallons of water to put out a major fire. 

Afterward, a water restoration company will need to step in to repair the water damage you have and prevent further issues. Your restoration supplier will need extensive resources to revive the building from storage resources to smoke or soot damage tools. 

PREVENTION TIP: Preventing water damage from fire starts with preventing the fire itself: (1) Make sure your smoke alarms are functioning properly. (2) Schedule regular maintenance on heating systems. (3) Avoid overloading your circuit breaker. (4) Be careful with open flames. (5) If using a fireplace, make sure protective safeguards are in place.  

6. Rising Water

When the rain falls down, the flood comes up – and that can mean water damage. To prevent rising water from affecting your structure, make sure you have the proper precautionary measures in place.

PREVENTION TIP: Water sensors and flood detection systems can warn you when a problem is starting. Be mindful of your sump pump – test it regularly. And finally, consider backflow prevention valves for your drains to ensure water doesn’t enter through them. 

Regardless of the source, water damage can cause serious problems in your space. If you’ve experienced any form of water damage, get help now by filling out this form or by calling the following phone numbers:

Water Damage Restoration – Louisville: 502-261-1755

Water Damage Restoration – Nashville: 615-822-9327

4 Tips To Choosing Great Remodeling and Construction Services

When you think of ServiceMaster Trifecta, you probably think of disaster recovery construction services – and you’re not wrong. Our talented technicians provide relief services for a variety of different post-disaster building needs. 

We’ve been working in the reconstruction business for years – restoring countless properties to their original grandeur. But what you may not know is that we offer construction and remodeling services in Louisville and Nashville whether you’ve experienced a disaster or not.

Looking to finally take your kitchen to the next level? Want to finally unwind in your dream bathroom? 

Based on our years of experience, we recommend considering these 4 things before getting started:

Choose a contractor with strong past performance in remodeling homes in Louisville.

Every remodel is different, because every building is different. This is especially true when you compare home remodels versus commercial remodels.

You want to make sure you choose a contractor who has experience remodeling homes in your area. Not only should your contractor have experience working with homes in your neighborhood, but they should also have experience with a variety of projects, such as complete remodels as well as more simple updates.

For example, our remodeling crews work on over 100 home reconstruction projects each year. Dealing with large orders – such as rebuilding homes that have been impacted by water or fire damage – and smaller projects – like updating kitchen layouts and styles – has provided a hands-on knowledge that is indispensable. As seasoned service providers, we’ve seen it all. 

Consider your needs and make sure your contractor can work with them. 

It can sometimes be challenging to find the right contractor to complete your project. Depending on the size and resources you’re working with, you might find yourself talking with several service providers who do not feel your project meets their criteria. 

You’d be surprised by how many contractors will tell you that your project is too small.

That’s why we pride ourselves on having a team who can complete remodeling projects no matter the size. There is no project too big or small for our professionals. 

We’ve completed kitchen and bathroom remodels on the low end of $3,000 to the high-end of $90,000 – taking time and care to orchestrate each little piece at every price point. 

Regardless of your needs, we guarantee that each project we complete is customized to the space and the property owner’s preferences. And the final product will be a space that exceeds your expectations.  

Make sure you can trust the workers in your home. 

When you have someone working in your home, you want to be confident that they are authorized service providers. 

You don’t have to look far to find news stories about the unfortunate circumstances that transpired when contractors turned out to be shady characters. 

As you’re planning your remodel, you should look for remodeling companies whose employees have verified background checks and have completed thorough training.

Each of our employees and subcontractors has completed a full background check for your peace of mind. Plus, all of our staff and subcontractors are fully insured professionals who are experts in their fields. Combine that with the ServiceMaster Trifecta reputation that carries the badge of honest and reliable work – and you can feel comforted in choosing us to complete your project.

Save time and hassle with efficient reconstruction plans. 

Perhaps one of the reasons you’ve been putting off your building or home reconstruction project is that it can be a disruption to your everyday life. And that concern is valid.

That’s why it’s important to find a remodeling contractor who will put in the planning upfront to make sure your project goes smoothly.

At ServiceMaster Trifecta, we set the project up for success from the beginning. 

Before kicking off a building reconstruction project, we will evaluate all of the factors that impact the project before coming up with a plan. Then, working with you to determine your vision, our construction professionals will get to work on your customized home remodel. 

With our calculated project management and reputable work ethic, we’ll get you back to normal quickly without sacrificing quality for time.

See Your Remodeling Dreams Come True with ServiceMaster Trifecta Remodeling and Construction Services.

If you’ve been thinking about starting on your Louisville-based remodeling project, now’s the time. 

We’re more than happy to work on upgrading your existing property with our construction and remodeling services. And while kitchens and bathrooms are our bread and butter, we can help handle your outdoor needs, too – from siding to roofing to gutters. 

Visit us online to learn more about our commercial and residential services. Then, schedule an appointment to begin exploring how we can take your space to the next level and get an estimate. 

The Key to Employee Productivity No One Is Talking About: Janitorial Services

If you’re a business owner, you care about employee productivity. It is what keeps your business running smoothly and successfully. But breaking the code on increased employee productivity isn’t easy. There are a lot of factors that impact productivity.

You might be surprised at one factor of employee productivity that’s often neglected: simply having a clean work environment. 

Having motivated employees starts with a clean workspace.

A clean work environment is not just common courtesy. It can actually have quite an impact on the daily productivity of your employees. Sounds too simple to be impactful? Well here are a few ways that keeping your office clean with professional janitorial services can help keep your employees productive and your business successful.

Janitorial Services Can Reduce Sick Days

It should come as no surprise that a clean workplace means fewer germs floating around – which means fewer sick days needing to be taken. When common areas are cleaned frequently, it reduces the risks of illnesses, like COVID-19, the flu, and the common cold.

Productivity starts with simply being healthy enough to work. If the office stays clean, your staff can stay on track without having to take time off for avoidable illnesses.

Regularly scheduled office cleanings are a type of non-pharmaceutical intervention (NPI), which help to eliminate bacteria and viruses from frequently touched surfaces in high-traffic areas. 

Professional janitorial services like those offered by our team at ServiceMaster Trifecta use proven products and techniques to ensure all high-touch areas get cleaned regularly. 

With fewer germs in your office, your staff can stay present, focused, and on-task for every scheduled shift without the fear of illness.

Fewer Distractions Mean More Productive Employees

Many business owners go wrong when they assign employees to clean-up duty. 

Having employees tidy up and take out the trash may seem like a no-brainer way to save money on cleaning expenses, but at the end of the day you’re not only wasting money, you’re also wasting time. Wasted time = decreased productivity.

Productivity falls when employees have added responsibilities outside of their area of expertise. Why take their focus away from the part of their job that is critical to the company’s success and profitability? Your employees were hired for their specific jobs, not to spend valuable time tidying around the office. 

Not to mention, a cluttered workspace creates a cluttered mind. 

It is proven that most people work better in a tidy environment. With trash cans overflowing and disorganized desks, it can be hard to concentrate on the work in front of you. 

Employees’ minds may wander or they’ll take time to clean up the mess themselves instead of completing their daily tasks. Professional cleaning services ensure a consistently tidy work environment so staff can stay focused during the day and experience fewer interruptions.

A Cleaner Environment Leads to a Happier Environment

It takes hard work to build a positive company culture. But the hard work pays off when your employees are more satisfied and your employee retention remains high. 

Keeping the workplace clean is just another way you can make sure your employees feel valued and safe in the workplace.

In a neat and tidy workplace, your employees don’t have to dread coming to work. This keeps workers ready to work and happier in their positions. Professional janitorial services can be the difference between a positive and negative work experience.

Professional Janitorial Services Can Save You Money

While having your office professionally cleaned may seem like an added expense you can’t afford, it can actually help you save money in the long run. 

Outsourcing cleaning services can help you streamline your expenses since you only pay for services when you need them. Using a company like ServiceMaster Trifecta cuts down on unnecessary spending. Plus, it improves employee productivity, which is always better for your bottom line.

When you are ready to increase productivity in your workplace, our team at ServiceMaster Trifecta has you covered. 

We can help save you time and money while improving your employee productivity. We’ll work with you to create a customized cleaning program that meets your business’s specific needs and schedule. Get a quote for commercial janitorial services today!

For years, ServiceMaster Trifecta has been providing cleaning and restoration services in Louisville and surrounding areas. When you think of restoration services, you might think of fire, mold, and water restoration services. After all, these are three of the most common residential and commercial damages that require restoration. However, you might be faced with a variety of other restoration projects that may be planned or unexpected. Either way, our knowledgeable team can help!

1. Pack Out Services

When your home or business suffers damage, the first step towards restoration is moving all of your possessions to storage. We know emergencies never happen at a convenient time. That’s why our Pack Out team has extensive training to handle, pack, and store your belongings as safely and quickly as possible. 

Once your belongings are out of the way, we can get to work on restoring the property and getting you back to normal. We even go the extra step to ensure your stored items are cleaned and deodorized before they are returned to you.

2. Estate Cleanout

An Estate Cleanout can be challenging, that’s why it’s important to us to take a compassionate and respectful approach. We start by working with you to create a personalized plan for how the property should be handled. 

Our team makes the process as quick and easy as possible for you by assisting with item sorting and transporting donations, trash, etc. to the proper locations for you. Our knowledgeable and experienced team then restores the property to a like-new condition.

How prepared are you? Download our guide, “Preparing for Disaster” to check your readiness and update your emergency plan.

New Restoration Services

3. Trauma Clean-Up

In devastating times, you need a compassionate team who can tackle the challenging part of cleaning up after an accident or death of a loved one. Our top priority is bringing you peace of mind and getting the job done quickly and well. 

4. Roofing

When fire, water, or natural disasters require restoration to your home or business, your roof is often affected as well. We provide Roofing Restoration Services to help simplify the process. By providing an immediate response to all aspects of the property, we can help prevent further damage. We repair, replace, and rebuild to make sure your property is up and running as soon as possible. 

5. Remodeling and Construction

Whether your property needs some reconstruction after a restoration project, or you’re looking to start an entirely new construction or renovation project, our knowledgeable and experienced team can help. 

As a franchise, ServiceMaster Trifecta benefits from a system and national network, but as a locally-owned business, we take pride in the work we complete in our community and the relationships we develop with our clients. 

ServiceMaster Trifecta is ready to help you with whatever cleaning and restoration project you have. But you don’t have to wait until an emergency strikes. If you own a business, creating and updating an Emergency Response Plan is crucial to being successfully prepared to tackle the unexpected. 

Get an estimate today!